F.A.Q.
The Steinfall stands apart through its use of individually hand-shaped and hand-polished alabaster marble panels — each one naturally unique due to the stone's inherent veining and tonal variation. Rather than a uniform, manufactured look, this fixture brings organic texture and light diffusion that shifts gently as the day progresses. Paired with gold hardware and a tiered cascade structure of up to 8 layers, it reads as fine sculpture as much as it does lighting.
As a general guide: the 23.6 in (approx. 60 cm) version suits intimate dining spaces or breakfast nooks; the 31.5 in (approx. 80 cm) fits most standard dining tables; the 39.4 in (approx. 100 cm) is ideal for open-plan living and dining areas; and the 47.2 in (approx. 120 cm) is designed for grand foyers, statement living rooms, or high-ceiling spaces. All sizes include an adjustable chain of up to 39 in (approx. 100 cm) for flexible hanging height.
Yes — the panels are crafted from genuine alabaster marble, a translucent natural stone prized for the way it softens and diffuses light. Because marble is a natural material, each panel carries its own unique veining, coloring, and texture. This means no two Steinfall chandeliers are ever perfectly identical, which is part of what makes each fixture a truly one-of-a-kind piece. Embrace the variation — it is the fingerprint of authentic craftsmanship.
Absolutely. The dimmable variant is fully compatible with standard dimmer switches, allowing you to shift effortlessly from bright, functional light to a soft, atmospheric evening glow. The chandelier uses E14 LED bulbs, which are included with your purchase. The fixture supports 110–240V voltage, making it compatible with both US and international electrical standards. Always verify dimmer compatibility with E14 LED bulbs before installation.
To preserve the natural beauty of the alabaster marble panels, dust them regularly with a soft, dry cloth — never use water, chemical cleaners, or abrasive materials, as these can dull the stone's translucency or damage its finish. The gold hardware can be gently wiped with a dry microfiber cloth to maintain its luster. We recommend checking chain fittings and canopy connections annually to ensure secure installation. Handle each panel with care to prevent chipping at the edges.
Yes — we offer automatic volume discounts at checkout, no signup or code required. Spend $500+ for 5% off, $1,000+ for 10%, $3,000+ for 15%, $5,000+ for 20%, and $10,000+ for 30% off the entire order. See full details on our Volume Pricing page →
Shipping & Delivery
Absolutely. Every piece is packed with the same care we put into curating it. We use reinforced boxes and protective cushioning designed for fragile décor and lighting—because a cracked shade, scratched finish, or chipped piece isn't acceptable.
In the rare event your order arrives damaged, our support team will sort it out immediately with a replacement or full refund. No runaround.
Processing time: 1–3 business days
(Most orders ship within 24 hours—we know you're excited to style your space)
Delivery time: 3–12 business days depending on your location
You'll receive real-time tracking from our warehouse to your door. Watch your new piece make its way home, step by step.









