F.A.Q.
The Vaktir uses advanced 3D facial recognition that maps the unique geometry of your face in real time — not just a flat photo. This means it works accurately in various lighting conditions and resists spoofing from photos or screens. Registration takes just a few seconds, and once saved, the lock grants you entry in under a second every time. You can register multiple authorized faces for family members or trusted guests.
The Vaktir smart lock is designed to fit a wide range of doors. It accommodates door thicknesses from 1.6 to 3.5 inches (approx. 40–90 mm) and is compatible with steel, wood, brass, and most standard door materials. The handle is reversible, making it suitable for both left- and right-handed door configurations. Installation requires drilling, and a full hardware kit plus step-by-step instructions are included in the box.
Absolutely. The Vaktir is constructed from premium aluminum alloy, chosen for its excellent strength-to-weight ratio, corrosion resistance, and clean modern finish. Unlike plastic-bodied alternatives, the aluminum construction ensures the lock panel withstands daily use and maintains its sleek appearance over time. The lock carries CE and FCC certifications, confirming it meets established safety and quality standards.
Yes — remote control is one of the Vaktir's most convenient features. Through the Tuya smart home app, you can lock or unlock your door from anywhere with a WiFi connection, view real-time access logs, and even communicate through the built-in two-way audio intercom. The integrated camera and doorbell also let you see and speak with visitors at your door directly from your smartphone, whether you're upstairs or across town.
The Vaktir runs on a built-in rechargeable lithium battery that charges via the included USB cable — simply plug it in as needed. The system provides low-battery alerts so you're never caught off guard. In the unlikely event of a complete power loss, the lock includes a mechanical backup key cylinder with two precision-cut keys, ensuring you always have a reliable way to access your home regardless of battery status.
Yes — we offer automatic volume discounts at checkout, no signup or code required. Spend $500+ for 5% off, $1,000+ for 10%, $3,000+ for 15%, $5,000+ for 20%, and $10,000+ for 30% off the entire order. See full details on our Volume Pricing page →
Shipping & Delivery
Absolutely. Every piece is packed with the same care we put into curating it. We use reinforced boxes and protective cushioning designed for fragile décor and lighting—because a cracked shade, scratched finish, or chipped piece isn't acceptable.
In the rare event your order arrives damaged, our support team will sort it out immediately with a replacement or full refund. No runaround.
Processing time: 1–3 business days
(Most orders ship within 24 hours—we know you're excited to style your space)
Delivery time: 3–12 business days depending on your location
You'll receive real-time tracking from our warehouse to your door. Watch your new piece make its way home, step by step.







