Track your order
Enter your order number and email, or a tracking number, to see the latest status.
Skonne keeps your shipment info private. Only your carrier and delivery status are shown here.
Shipping timelines
Most orders arrive within 5 to 12 business days of shipping. Still have questions? Contact support and we will help.
- Every order ships with tracking
- Customer support by email and phone
- 60-day returns
Tracking questions
The answers to what we get asked most between shipped and delivered.
Almost certainly not. Carriers can take 1 to 3 days (sometimes longer between major checkpoints, especially at customs and on hand-offs between carriers) to scan and update tracking. A quiet tracking page does not mean your package has stopped moving. If you see no update for 7 or more days, email contact@skonne.com and we will look into it right away.
That is expected on bigger orders. To get your products to you faster, orders with several items are often split into multiple packages that ship and arrive on different days, each with its own tracking number. Every package attached to your order is listed on this page. If they do not arrive within a few days of each other, contact us and we will sort it out.
Your 60-day return window starts the day your order is delivered, not the day you placed it.
Orders are processed within 1 to 3 business days, then typically delivered within 5 to 12 business days depending on your location (Germany and the Netherlands: processed within 1 business day, delivered within 5 to 14 business days). Tracking usually shows its first scan 24 to 72 hours after your shipping confirmation.
If your order has not shipped yet, email contact@skonne.com as soon as possible and we will do our best to update or cancel it. Once it is on its way it can no longer be changed or redirected, but our 60-day return policy still applies once it is delivered.
Carriers sometimes mark parcels as delivered a little early. Please wait 24 to 48 hours and check with neighbours, your mailbox and any safe spot the carrier may have used, then email us if it still has not shown up. We will help track it down and replace or refund it per our returns policy.
The fastest way is by email at contact@skonne.com or leave a voicemail at (659) 265-5948. A real person from our care team replies within one business day.
That is simply your Skonne order, billed through Whop, our secure payment processor. The charge appears as WHOP* followed by the store name. Nothing to worry about.
Yes. Every order is covered by our 60-day return policy. If something is not right, email contact@skonne.com and we will walk you through it.